The terminals should appear friendly and welcoming with a design that makes everybody feel comfortable, giving the users the feeling that someone has thought about them specifically. Easy to use for youths, elderly, disabled, visually impaired, and for people to whom technology is a challenge – standing, seated or even lying on a stretcher. Keeping in mind that this industry is about caring.

Most people would say they prefer to be served by a person, but in a large perspective, these terminals are a gain for everyone.

Technology as a mean that guides and assists when needed. The terminals register when a person is in front and needs service, they address you kindly using visual instructions. The timing of the operation steps is carefully choreographed, and the elements to be activated and operated attract your attention through light and sound, guiding the patient safely through registration and payment

INCLUDING PAYMENT SERVICE

Melin Medicals payment solution has excellent functionality and user interface both regarding healthcare professionals and patients. Universal design is a core benchmark. The service shows good understanding of all kinds of needs, whether it’s a doctor shortage of time, or a patient who may feel ill or sitting in a wheelchair. “Many details that do not mean much to most but much to some, are embraced in this solution”, says Jan Walter Parr, Coordinator.

The service has been developed in collaboration with leading users and user organizations such as the organization for blind people. Melin Medical has two payment terminals, T1 and T2, with integrated IT solutions that are linked to, among other things, patient records. The terminals have a simple and intuitive interface and adapt to different user needs. Color codes, large font sizes, screen contrast control and feature of speech are among the options.

STATEMENT OF THE JURY

The design process has been characterized by the combination of Jesper Melins extensive knowledge and experience as a doctor within the medical world and our knowledge of design and methodology. Also, a common basic attitude towards the importance of accessibility as a natural approach to design has been a guiding star.

 

This is a complex project with many elements and high demands on personal and payment safety. Basic well-thought-out features and stable operation are conditions for accessibility for all, including end-users, daily service, and technical support. In a country with an infrastructure like Norway service friendliness is extremely important.
Although the project contains many small innovative elements, it is the ability to get things to work together, which is the essential achievement of this project.